frequently asked questions

Can we meet to discuss our requirements?

We are pleased to offer appointments to discuss your requirements and for you to look at the range and quality of the products we have available.

Do you offer a free measure and quotation?

Yes, we can also give you a quotation from plans that you supply us.

If we provide the measurements and tell you what we want, will you cut and supply the product for us to fit?

We are happy to work from your own templates and measurements; however, we cannot accept any responsibility for errors if the measurements are not accurate.

When and how do we choose the material?

It is helpful to decide on the size and finish of the stone in the early stages of your project so that we can be sure to have the right type and quantity in stock.

How consistent is the quality and colour of Fossil Reef Stone?

We believe that it is the unique quality of natural stone that makes it so desirable, but please bear in mind that our products are natural materials and, as such, every piece is slightly different. Even in a single piece, colour and patterning can vary from one end to the other. If you have any doubts please feel free to visit our factory to view our displays.

How quickly can you supply your stone products?

We stock a large range of sizes and finishes and we can quote you an approximate lead time for large or special orders.

Can you supply special sizes and finishes in Fossil Reef Stone?

Yes, if it can be fabricated in our stone we will do it. We specialise in one-off and unique sizes and finishes.

How do your prices compare with those of other companies?

You may find we are not the cheapest but then we are specialists in the supply of high quality products.

What are your terms with regard to payment?

We accept payment by EFT, cash, credit card (2% surcharge applies to credit card payments) and cheque by prior arrangement. We ask for a 50% deposit which is payable at the time of confirmation of order with the balance payable prior to delivery.

Do you offer free advice?

Yes, as stonemasons, we know stone and we offer free advice that may help you with the smooth application of our stone for your project.